1. Information We Collect
We may collect the following information when you create or use a Freequency account:
- Name, if provided
- Email address
- Phone number, if provided
- Freequency user ID or referral ID
- Account login information
- Reward points balance
- Reward activity and transaction history
- Daily check-in activity
- Referral activity
- Wireless redemption activity
- Customer support messages
- Device and app performance information, such as crash logs and diagnostics
- Approximate location or ZIP code, if provided or needed for eligibility, fraud prevention, or account support
We do not collect precise GPS location unless the app clearly asks for location permission and you choose to allow it.
2. How We Use Information
We use collected information to:
- Create and manage user accounts
- Show reward balances and point activity
- Process eligible reward redemptions
- Support wireless benefit eligibility
- Provide customer support
- Prevent fraud, abuse, duplicate accounts, and unauthorized reward activity
- Improve app performance and reliability
- Maintain security
- Comply with legal, tax, accounting, and regulatory obligations
3. Tracking and Advertising
Freequency does not require users to allow tracking to use the app.
Freequency does not offer extra points, rewards, wireless benefits, or app functionality in exchange for allowing tracking.
Freequency does not use Apple’s App Tracking Transparency prompt to gate features, unlock rewards, or require permission before users can access the app.
If tracking technologies are ever added in the future, Freequency will request permission where required by Apple and applicable law, and users will be able to decline without losing access to core app functionality.
4. Third-Party Service Providers
We may use trusted third-party providers to help operate the app, including hosting, analytics, diagnostics, fraud prevention, email delivery, customer support, wireless benefit administration, and rewards processing.
These providers may process information only as needed to provide services to Freequency. We do not sell user personal information.
5. Rewards and Wireless Benefits
Freequency points are used only for eligible Freequency rewards or participating wireless benefits where available. Points are not cash, have no cash value, and are subject to program rules, eligibility, fraud prevention review, and availability.
Apple is not a sponsor of, or responsible for, Freequency rewards, points, wireless benefits, referrals, or promotions.
6. Data Retention
We keep user information only as long as needed to provide the app, manage rewards, prevent fraud, resolve disputes, provide support, and comply with legal, accounting, tax, or regulatory obligations.
Some reward, transaction, fraud-prevention, and account records may be retained when legally or operationally required.
7. Account Deletion
Users may request account deletion inside the Freequency app by going to:
Account Settings → Privacy & Account → Delete Account
When an account is deleted, Freequency will delete or anonymize personal information that is not required for legal, accounting, fraud-prevention, security, or dispute-resolution purposes.
8. User Choices
Users may:
- Review account information in the app
- Contact support to correct account information
- Request account deletion
- Decline optional permissions where available
- Use the app without being required to allow tracking
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect user information. No system can be guaranteed to be completely secure, but we work to protect user data from unauthorized access, misuse, or disclosure.
10. Children
Freequency is not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
12. Contact Us
For privacy questions, support, or deletion requests, contact:
Email: support@freequency.net